Case study: Minitab statistical software helps hospital improve patient satisfaction
‘Riverview Hospital Association: improving patient satisfaction’
For healthcare provider Riverview Hospital Association, recent changes in the US healthcare system have placed more emphasis on improving the quality of care and increasing patient satisfaction. To keep pace with these changes, including modifications in how Medicare payments are allocated to healthcare providers, Riverview relies on Lean Six Sigma processes and Minitab statistical software to make data-driven improvements to patient satisfaction and the quality of care.
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With Lean Six Sigma tools and the help of Minitab software, the students set out to reduce the amount of food waste generated from the campus dining centre during lunch.
A group of students have created a design of experiments and used Minitab Statistical Software to find factor settings that optimise the results.
Minitab has released Devize, a cloud-based Monte Carlo simulation product geared toward engineers and designed to guide them through the entire simulation and optimisation process. According to the company, the Devize workflow allows users to simulate possible outcomes and offers clear, accessible results that are presented with straightforward explanations.
Xerox Service’s Lean Six Sigma programme has seen a reduction in cycle times and the company is projecting greater improvements as its training programme expands.
By using Minitab statistical software, Thibodaux Regional Medical Center saved nearly $2bn (£1.23m) and reduced medication errors by 42 per cent.