Case study: Minitab statistical software helps hospital improve patient satisfaction
‘Riverview Hospital Association: improving patient satisfaction’
For healthcare provider Riverview Hospital Association, recent changes in the US healthcare system have placed more emphasis on improving the quality of care and increasing patient satisfaction. To keep pace with these changes, including modifications in how Medicare payments are allocated to healthcare providers, Riverview relies on Lean Six Sigma processes and Minitab statistical software to make data-driven improvements to patient satisfaction and the quality of care.
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Darrell W Donahue teaches statistical process control and analysis using Minitab Statistical Software at the University of Maine.
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