Case study: Minitab statistical software helps hospital improve patient satisfaction
‘Riverview Hospital Association: improving patient satisfaction’
For healthcare provider Riverview Hospital Association, recent changes in the US healthcare system have placed more emphasis on improving the quality of care and increasing patient satisfaction. To keep pace with these changes, including modifications in how Medicare payments are allocated to healthcare providers, Riverview relies on Lean Six Sigma processes and Minitab statistical software to make data-driven improvements to patient satisfaction and the quality of care.
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It’s common to think that process improvement initiatives are meant to cater only to manufacturing processes. However, many other industries — in particular banking and financial services — also rely on data analysis and Lean Six Sigma tools to improve processes.
Eaton Corporation has used Minitab statistic software as part of three quality improvement projects. Several divisions of the company benefited.
Graham Richard, mayor of Fort Wayne, Indiana, has formed an Executive Quality Council to apply a Minitab-driven Six Sigma methodology to improve services for citizens.
Onesteel has used Minitab statistical software as part of a project to reduce the scale on rods to an acceptable level.
Dupont Building Innovations has used Minitab statistical software to analyse and make sense of the data gathered throughout its recent Six Sigma project.