Interalia improves communication for TFL

The system delivers a variety of platform messages to London Underground passengers, ranging from emergency messages to customer information.

Interalia's Commander has already been fitted in 24 London Underground stations.

It provides the underground system with a database of more than 1200 studio-recorded messages.

The Commander can simultaneously deliver independent audio messages to ten or more separate audio channels.

It offers analogue or digital control interfaces to PA controllers including Baldwin Boxall, ASL and Millbank.

Messages are stored as .WAV type digital files, allowing each message to be visually linked to its associated digitised audio file.

Messages can be deleted, played at specific times, repeated, continuously played or played to any zone.

Underground operators can even create their own audio messages or user-recordings, storing them in a general message library or a private operator library on one Commander.

The London Underground's Commanders can also speak 20 public information messages recorded in French, German, Spanish, Italian and Japanese.

Each Commander can deliver up to 10 different messages at the same time to different zones on the station.

The London Underground's Commanders are integrated with the IBISS and ASCOM NIS 2000 Help Point Systems and the London A to Z.

Should the operator be scheduling a message on the Commander screen when a Help Point call is received, the Commander immediately switches to the Help Point software.

A single button-click lets operators access the London A to Z for address and route information, then return easily to the Commander.

London Underground also uses the Interalia Transit Voice and the Interalia Help Point System.